Customer Experience

Dan Hanrahan, Numina Group CEO, explains how the integration of a Transportation Management System (TMS) with a Warehouse Execution System (WES) powers better holistic decision-making. By ensuring that label data, rules, and logic reside within the TMS, this synchronization allows for seamless order release and execution. The connection between these two systems is crucial to maintaining smooth operations and delivering more efficient, automated decisions throughout the warehouse.

Shannon Vaillancourt, RateLinx CEO, discusses how integrating Warehouse Execution Systems (WES) and Transportation Management Systems (TMS) optimizes warehouse execution earlier in the process. This integration ensures that products are efficiently routed to the proper location for shipment, whether they’re being conveyed directly to a trailer for parcel shipments or prepared for LTL or truckload. By using key data like dimensions and weight, this synchronized system automates carrier selection, labeling, and shipping, keeping the entire operation running smoothly and avoiding costly shutdowns.

Dan Hanrahan, Numina Group CEO, describes how the integration of Warehouse Execution Systems (WES) and Transportation Management Systems (TMS) can dramatically improve warehouse productivity. By feeding product data such as size and weight into the TMS before picking, operators can automate key tasks like generating labels, packing, and directing shipments—all in one seamless step. With this integration, warehouse operators can optimize the fulfillment process, whether handling non-conveyable items like bicycles or smaller products that can be grouped together for efficient shipment.

Dan Hanrahan, Numina Group CEO, explains how the integration of Transportation Management Systems (TMS) with Warehouse Execution Systems (WES) takes the guesswork out of product fulfillment. By automating best practices and optimizing decisions like carrier selection and shipping speed, these systems ensure products are shipped at the lowest possible cost—without compromising efficiency. Hanrahan highlights how TMS automation helps avoid unnecessary expenses, such as paying high fees for next-day delivery when more cost-effective options are available. This integration not only makes warehouse operations smarter but also boosts overall efficiency and profitability.

Shannon Vaillancourt, RateLinx CEO, discusses how integrating transportation management systems (TMS) with warehouse execution systems (WES) can lead to significant cost savings by optimizing carrier selection and shipping modes. Instead of defaulting to expedited shipping, companies can leverage TMS to find cost-effective alternatives—like using ground or regional parcel carriers to meet must-arrive-by dates without compromising efficiency. Shannon highlights how these strategic changes can cut transportation costs without disrupting the warehouse’s picking process, all while maintaining operational efficiency with WES.

Shannon Vaillancourt, RateLinx CEO, explains how integrating transportation management systems (TMS) and warehouse execution systems (WES) helps businesses maximize cost savings by factoring in both handling and shipping costs. Shannon highlights a real-world example where parcel shipments, while more expensive from a transportation perspective, become more cost-effective overall due to handling savings. This integration ensures that rate shopping takes into account the full cost equation, optimizing both parcel and LTL shipments.

Dan Hanrahan, Numina Group CEO, discusses the powerful impact of integrating warehouse execution systems (WES) and transportation management systems (TMS). He highlights how automation in areas such as pick, pack, and ship operations, as well as inbound receiving, minimizes labor costs while boosting productivity and profitability. With real-time data feeding into the system, these combined solutions help create a seamless and efficient workflow, enabling businesses to maximize their operational success.

Shannon Vaillancourt, RateLinx CEO, dives into the benefits of automating warehouse execution systems (WES) and transportation management systems (TMS). Shannon discusses how automation ensures consistency in processes like rate shopping and handling costs—tasks that are nearly impossible to manage manually with the same precision. By setting rules and automating them, businesses can rely on the system to execute with efficiency, just like a conveyor that always runs at the same speed, consistently delivering results.

Dan Hanrahan, CEO and owner of The Numina Group, explains how the integration of warehouse execution systems (WES) and transportation management systems (TMS) extends beyond the warehouse and into the final delivery process. By automating data collection and providing real-time visibility, businesses can empower their customer service teams with instant access to crucial shipment details—such as tracking numbers, product weight, and delivery times—without the need for manual intervention. This optimization enhances efficiency, improves customer service, and drives better value for clients.

Natalie Rekow, Ecolab sr. logistics manager, shares how the near elimination of aged invoices transformed their status as a preferred carrier in the freight payment space. With freight payment no longer a focus in carrier meetings, Ecolab can now concentrate on driving better business outcomes and maintaining competitive rates by ensuring timely payments.

Natalie Rekow, Ecolab sr. logistics manager, highlights the significant improvements her team experienced after partnering with RateLinx. From reducing internal workloads and labor to accelerating invoice processing and eliminating aging, RateLinx helped Ecolab nearly eliminate rate tolerances and gain strategic insights into their financial data and spend.

RateLinx CEO Shannon Vaillancourt dives into the complexities of auditing freight invoices with precision. Listen as he discusses the common practice of accepting small discrepancies in freight charges and how RateLinx goes beyond by auditing every penny—transforming the way companies like Ecolab handle massive invoice volumes. Discover why 'horseshoes, hand grenades, and freight bills' are now inseparable in the world of logistics.

RateLinx CEO Shannon Vaillancourt explains how eliminating rate tolerances provides companies like ‪Ecolab with a reliable foundation for procurement. By ensuring accurate rate comparisons and offering detailed analytics, RateLinx empowers Ecolab to make more informed decisions, optimize carrier selection, and explore potential cost-saving opportunities.

RateLinx CEO Shannon Vaillancourt explains the value of our collaborative approach to resolving billing issues. By working closely with carriers to fix problems at the root, RateLinx achieves a 98% first-pass yield, ensuring that invoices are paid accurately and efficiently. This proactive strategy not only saves time and costs but also fosters strong relationships with carriers, leading them to recommend RateLinx to other clients.

Ecolab's freight audit challenges were daunting: from overwhelming manual processes and backlogged invoices to uncooperative carriers and inadequate data for decision-making. Natalie Rekow, Ecolab sr. logistics manager, shares how these obstacles hindered their operations and what they did to turn things around. Discover the steps Ecolab took to enhance their logistics efficiency and why data-driven insights were key to their success.

Natalie Rekow, Ecolab sr. logistics manager, explains how RateLinx solutions not only streamlined invoice auditing but also freed up valuable time for their procurement and leadership teams. With these tactical issues resolved, Ecolab shifted focus to what truly matters—enhancing customer service, fostering innovation with carriers, and driving future growth.

Natalie Rekow, Ecolab sr. logistics manager, reveals how RateLinx automated solutions transformed their freight payment process, reducing the need for manual intervention on invoices. With a first-pass yield now exceeding 98%, Ecolab has surpassed their target, thanks to RateLinx understanding and adapting to their specific business needs.

Natalie Rekow, Ecolab sr. logistics manager, shares how RateLinx solutions led to a dramatic reduction in escalations from carriers. Once a source of frequent issues, freight payment is now a point of praise, with carriers recognizing Ecolab as one of the best in the industry.

RateLinx CEO Shannon Vaillancourt explains how our tailored solutions help clients realize significant savings through a combination of headcount optimization, rate tolerance management, and more. Whether it’s reducing costs or preventing unnecessary expenses, the RateLinx approach consistently delivers measurable results.

Natalie Rekow, Ecolab sr. logistics manager, discusses how RateLinx software dramatically reduced invoice aging, turning a once complex and time-consuming task into a streamlined process. Thanks to RateLinx, Ecolab can now quickly identify and resolve issues that previously caused delays, ensuring that aging is minimal and only due to factors outside their control.

Shannon Vaillancourt, RateLinx CEO, reveals how leveraging advanced software enables the automation of auditing thousands of invoices with remarkable efficiency. Instead of relying on large teams, our technology pinpoints the core issues, delivering accurate and consistent results every time.

In this video, Todd Elliot, RateLinx VP, sales and Peter Conway,‬ Net at Work senior Sage 300 sales supervisor, discuss top parcel shipping challenges and shared proven solutions to cut parcel shipping costs, drive productivity, and thrill customers.

In this video, Todd Elliot, RateLinx VP, sales and Daryl McFayden, Net at Work sr. account manager, discuss today's top parcel shipping challenges and proven solutions to cut parcel shipping costs, drive productivity, and thrill your customers. 

Shannon Vaillancourt, RateLinx CEO, dives into the challenges of manually allocating freight costs and how it affects profitability prediction. In this video, Shannon outlines common pitfalls like delays and increased costs due to reliance on manual processes. He also explains why technology offers a superior solution by eliminating human error, ensuring accuracy, and enhancing efficiency.

Shannon Vaillancourt, RateLinx CEO, shares a powerful example of how technology automates time-consuming tasks, allowing auditors to focus on critical decision making. Discover how this approach increases productivity and ensures precise and efficient auditing processes.

Shannon Vaillancourt, RateLinx CEO, discusses why technology outperforms manual freight cost allocation. He highlights the challenges of relying on human teams, including higher costs and inconsistencies due to human error. Shannon also explains how technology provides a more accurate and efficient solution, reducing variability and ensuring reliable outcomes.

Shannon Vaillancourt, RateLinx CEO, discusses one of the biggest challenges in freight management: the time lag between shipments and invoices. With shipments often processed days before invoices arrive, accurately matching them can be complex. Discover how addressing this gap is crucial for efficient freight management and learn how RateLinx provides solutions to streamline the process.

Shannon Vaillancourt, RateLinx CEO, explains the vital role of the RateLinx carrier resolution team in accurately allocating freight costs to shipments or orders. Discover how their expertise tackles challenges such as incorrect reference field information and identifying discrepancies in past shipments. Learn how their extensive experience not only resolves data issues but also shares best practices for precise and efficient cost assignment, making complex freight management seamless.

Shawn Gagg, CIO and VP of marketing and sales at Jaeckle Distributors, discusses the crucial first steps in creating predictable financials within logistics. Learn how itemizing freight costs and improving communication with carriers can lead to more accurate financial tracking and better alignment with orders. Discover how these strategies can streamline your operations and enhance your financial predictability.

Shawn Gagg, CIO and VP of marketing and sales at Jaeckle Distributors, outlines the second step in accurately assigning freight costs. He emphasizes the importance of verifying contract rates and integrating all relevant carrier details, including job site delivery, oversized shipments, and liftgate requirements. Discover how RateLinx ensures precise cost assignment and effective auditing by setting correct rates and incorporating comprehensive data.

Shawn Gagg, CIO and VP of marketing and sales at Jaeckle Distributors, explains the importance of tying freight expenses to specific shipments. By connecting orders to branches, customers, and manufacturers, businesses can gain deeper insights into the profitability of each region, branch, and territory manager. This step allows companies to make informed decisions about fleet and carrier choices, ultimately driving better profitability.

Shawn Gagg, CIO and VP of marketing and sales at Jaeckle Distributors, discusses how our rapid and reliable process has transformed his operations. With RateLinx, speed and accuracy are no longer concerns for our clients. We handle everything efficiently, eliminating lag time and delays. Velocity is crucial in today’s supply chain, and RateLinx delivers with lightning-fast freight management.

The perfect blend of speed and accuracy. Shannon Vaillancourt, RateLinx CEO, explains how our technology handles the fast processing, while our expert team ensures accuracy by resolving any discrepancies through direct conversations with carriers. This approach not only builds credibility, but also guarantees precise and timely results, making RateLinx a trusted partner for both customers and carriers.

RateLinx CEO Shannon Vaillancourt explains how our solutions optimize freight movements and consider specific customer requirements to ensure accurate insights without any false savings potential. Linking orders to shipping costs can be a manual and time-consuming challenge, but RateLinx simplifies the process by helping companies uncover real freight savings that were previously hidden.

RateLinx CEO Shannon Vaillancourt discusses how our customers leverage the RateLinx system to achieve significant savings and gain trustworthy insights to manage large-scale costs. Learn how our solutions are designed to maximize savings and drive efficiency from the very beginning.

Shawn Gagg, CIO and VP of marketing and sales at Jaeckle Distributors, discusses how Jaeckle transformed their logistics operations and achieved more predictable profits using ShipLinx TMS and RateLinx Freight Audit & Pay. Discover how these powerful tools have enhanced Jaeckle's business management and kept them ahead in a competitive market.

The most profitable businesses achieve higher profits with predictable financials. Calculating the profitability per item, per customer, per order is almost impossible because most businesses aren't connecting the shipping costs to each item, customer, or order. Oftentimes, businesses are unaware that an item may be losing them money due to shipping costs per item or order. In this video, you will learn how ShipLinx TMS  incorporates shipping costs into every facet of your business and leads to predictable profits.

We’ve been building our partnerships with trusted finance and operations partners like NexTec, an award-winning Acumatica and Sage partner, to find new ways to help you optimize your entire supply chain through our powerful ERP integrations with ShipLinx TMS. RateLinx’s advanced Gartner top-ranked TMS solution has 100% system uptime, expert-level Scottsdale-based technical support, and implements in 30 days or less. Hear from Jim Gross and Natasha Laszchuk of NexTec, and Shannon Vaillancourt, 30-year logistics veteran and RateLinx CEO, to learn how to optimize your entire transportation lifecycle.

By combining Numina’s RDS warehouse execution system’s (WES) advance-order release wave creation and order cartonization logic with ShipLinx TMS’s parcel and LTL shipment optimization, you can now quickly find the most cost-effective mode to ship for B2B and B2C orders. Discover how the combination of a WES and fully automated pack-and-ship combined with a multi-modal TMS reduces freight expenses up to 30% and drives order fulfillment efficiency. With the unified logic between Numina RDS and ShipLinx TMS, orders get out the door effortlessly while delighting customers with on-time deliveries.

Make rate tolerances, auditing invoices one by one, past due balances, and over-billing a thing of the past. Toss out the old way of auditing freight invoices and lean on technology to audit freight invoices faster and more accurately so you can become shipper of choice with your carriers.

Make rate tolerances, auditing invoices one by one, past due balances, and over-billing a thing of the past. Toss out the old way of auditing freight invoices and lean on technology to audit freight invoices faster and more accurately so you can become shipper of choice with your carriers.

Sean McGee, Wire Belt project manager, discusses some of the shipping challenges they faced prior to implementing ShipLinx TMS.

Paul Tedford, WM Synergy CEO discusses the biggest shipping issues for Infor VISUAL clients.

Paul Tedford, WM Synergy CEO discusses what Infor VISUAL clients are looking for in a TMS (transportation management system).

Sean McGee, Wire Belt project manager, discusses how a transportation management system (TMS) helps manufacturers.

Sean McGee, Wire Belt project manager, discusses Wire Belt's RateLinx implementation.

Shannon Vaillancourt, RateLinx CEO, talks about the RateLinx implementation process.

Shannon Vaillancourt, RateLinx CEO, discusses the challenges RateLinx solved for Wire Belt.

Shannon Vaillancourt, RateLinx CEO, discusses TMS - ERP integration.

Sean McGee, Wire Belt project manager, discusses how ShipLinx helped Wire Belt achieve their business goals.

Paul Tadford, WM Synergy CEO, discusses the importance of having all modes in one place.

Shannon Vaillancourt, RateLinx CEO, discusses TMS - ERP integration.

Even the savviest shippers with processes in place to control parcel spend still leave money on the table. View our on-demand video with host, Marc Aliotta, Reveel VP, and hear from Josh Dunham, CEO of Reveel, and Shannon Vaillancourt, CEO and Founder of RateLinx, to find out how to revolutionize your parcel spend management through a data-driven approach tailored to you.

Unlock the full potential of your shipping execution cycle to save time and streamline your operations. Discover the five often-overlooked automations that optimize your freight spend and processes. Hear from Paul Tedford, WM Synergy CEO, and Sean McGee of Wire Belt Company of America, a mid-sized manufacturing company that has mastered the art of streamlined transportation management. They're joined by Shannon Vaillancourt, CEO and founder of RateLinx.

Leading distributors are constantly seeking new ways to improve their shipping planning and execution and improve their customers’ experiences. Find out how Power Sales and Advertising, Inc., a leading incentive distributor, transformed their shipping execution with a new easy-to-use TMS that kept everything in sync with their ERP, Microsoft Dynamics.

In this video, you will hear from Sean McGee of Wire Belt Company of America, a leading manufacturer, Paul Tedford, CEO of Synergy Resources, and Shannon Vaillancourt, President and Founder of RateLinx, and Supply Chain Now’s Scott Luton and Greg White to learn how integrating your ERP and TMS streamlines processes and makes it easy to manage your shipping in one place.

Learn how a large shipper with large and diverse product and supplier portfolios delivers excellent customer experience amid constantly changing and uncertain global supply chain conditions. Plus, you'll be able to join in the engaging discussion.

Join us as we discuss how shippers can deliver predictable customer experiences when global supply chain conditions are in a constant state of change and uncertainty.

RateLinx announced today it was named to this year’s SupplyChainBrain list of 100 Great Supply Chain Partners after being nominated by their customers. The award adds to a growing list of awards and recognitions RateLinx has received this year.

RateLinx, a leading supply chain and logistics visibility and analytics platform, announced today the relocation of their headquarters to their recently opened new office location in Scottsdale, Arizona.

RateLinx announces the rollout of the latest enhancements to their real-time logistics software that improves the user experience.

RateLinx announces the promotion of Serena Conard to the role of Vice President of Customer Service.

Improve your supply chain and customer journey at the same time with these tips from best-selling author, speaker, and consultant Jim Tompkins.