Client Success
ShipLinx TMS also integrated with Infor VISUAL for accurate order shipments
parcel-rate accuracy
visual erp integration, running and synced with TMS in real time
A+
technical support
At Structure Medical, not only are our devices innovative, we also strive to innovate our back office operations. As director of IT, I’ve worked with hundreds of software manufacturers. I can tell you hands down that RateLinx’s customer service is one of the best. It is so refreshing to have such an accessible and responsive team to support us including their CEO, Shannon Vaillancourt. It’s fantastic. I don’t waste time on hold or deal with front line support. They are all experts in what they do.
Overview
Since 2004, Structure Medical has been a leading innovator and manufacturer of spine, trauma and arthroscopic medical implant products used to treat problems with the musculoskeletal system. They shipped their products via parcel from three warehouses to third parties. Structure Medical had to choose a new shipping solution because their existing software was no longer supported by the manufacturer.
Structure Medical had a long-standing relationship with Visual South as a trusted technology business partner with expertise in evaluating the best-of-
class solutions that integrated with Infor VISUAL.
Challenges
The new solution needed to:
- Manage multicarrier parcel shipments
- Handle multi-box parcel shipments
- Implement quickly
- Be easy to use for operators and warehouse staff
- Have responsive and knowledgeable implementation and technical support
- Be flexible, customizable, and scalable
- Integrate with their ERP, Infor VISUAL
Solution
Structure Medical’s trusted business partner Visual South recommended ShipLinx TMS, the easy-to-use and powerful TMS with outstanding support. Visual South has worked with many shipping solutions to support their Infor VISUAL ERP clients. They knew that there was only one shipping solution that would give Structure Medical everything they needed while adding additional visibility and KPIs to make better decisions. ShipLinx TMS was the best fit for Structure Medical for these reasons:
- Centralized parcel rates for all carriers to quickly find the lowest cost within delivery terms
- Multi-box shipments are simple to process
- Little to no downtime for warehouse workers and operators because ShipLinx TMS is an intuitive solution
- Scottsdale-based expert-level technical support had a 2-hour response time
- $0 professional services to customize ShipLinx TMS to fit Structure Medical’s workflows, build dashboards, KPIs, or reports
- ShipLinx TMS integrated with Infor VISUAL for accurate order shipments
Read why ShipLinx TMS was the best fit for Structure Medical.
Download the full client success story!
